TechKnowledgy Bar

The TechKnowledgy Bar is a space located in the Student Union for UT Dallas students, faculty, and staff to learn about technology at UT Dallas, including getting a first-hand look at new projects and initiatives from OIT and our partners. Knowledgeable staff from the OIT Service Desk are on hand to resolve issues with OIT services and personal devices.

Personal device support at the TechKnowledgy Bar is limited to basic software support, including installation of supported UTD Software and OS updates. Hardware support is not available at the TechKnowledgy Bar at this time. If you need assistance with personal hardware, contact the UTD Tech Store or your computer’s manufacturer for assistance.

Watch our Grand Opening Presentations on YouTube!

In the News:
Technology support on tap (UTD Mercury, 2021)
Student Union to Add New Service Bar (UTD Mercury, 2)
TechKnowledgy Bar Passes the Texas Accessibility Standards

TechKnowledgy Bar Service Menu

Freshman Comet Laptop Setup

New to UT Dallas and want to be set up for success? This service will walk you through all the UTD resources you need and check your computer for updates – ensuring you can learn safely!

Average Completion Time: 30-45 minutes (timing may vary based on computer speed)

Included components:

NetID & NetIDplus Setup
CometNet Connection
Computer and Browser Updates
Security Check
Office 365 Setup, including Microsoft Teams
Data Backup Setup
Mobile Email Setup
Other Available Software Installation

This service is available for personal hardware only (not UTD computers).

Update Check

Has it been a while since you’ve installed your software updates? Ensure you are running the latest version of your operating system, browser, and hardware drivers with this service.

Average Completion Time: 15-20 minutes (timing may vary based on computer speed)

Included Components:

Operating System Updates
Browser Updates
Driver Updates
Office Updates

This service is available for personal hardware only (not UTD computers).

Remote Work/Learn Setup

Planning to work or learn on your computer remotely? This service will get you all set to access the needed UT Dallas resources to be productive on the go.

Average Completion Time: 20-30 minutes

Included Components:

VPN Setup (including NetIDplus/Duo if necessary)
OIT Remote Lab Information
SSH Setup (if needed)
OneDrive Setup
eduroam setup (if needed)

This service is available for personal or UTD owned hardware.

A la carte Services

Not finding what you’re looking for in our other services? TechKnowledgy Bar staff can also assist with the following:

Mobile Email Setup
Password Resets
Eduroam Setup
CometNet Wi-Fi Setup

Having problems with an OIT service? The TechKnowledgy Bar also can assist with break/fix issues for all OIT services.

Microsoft Teams Consulting

Need help using Microsoft Teams? Have a use case you want to talk through with our experts? Book time using the below link to discuss your needs with a Microsoft 365 specialist.

This service is available by appointment only.

Live Events are not included in this service; visit our Microsoft Teams Live Events page for more information.

Book Teams Consulting

Microsoft 365 (non-Teams) Consulting

Have questions about Microsoft 365 services? Want to learn more about Forms, OneNote, Planner, and more? Book time using the below link to discuss your needs with a Microsoft 365 specialist. Be sure to include what you are looking to learn more about so our experts can prepare for your visit.

This service is available by appointment only.

Email (Outlook) is not included in this service. Appointments are not needed for email-related issues.

Book Non-Teams Consulting

E-Recycling

Have personal e-waste that you need to dispose of? The TechKnowledgy Bar accepts a wide variety of e-waste including: