UT Dallas External Phone Calls
OIT is aware of an issue affecting some external calls to the University to be disconnected and is working with Microsoft for a solution. Calls to our Service Desk are functioning normally. We will provide additional details as they become available.
Technology Experience and Innovation
Who We Are
Technology Experience and Innovation assists the UT Dallas campus by providing service desk resources, and partnering with schools and departments to create solutions to information technology needs. The Technology Experience and Innovation group within the Office of Information Technology consists of multiple integrated support teams listed below.
Customer Service
Service Desk
The Service Desk is your go-to resource for campus technology questions. We assist students, staff, and faculty with a wide variety of issues. Walk-in support is available at all of the TechKnowledgy Bar. Visit the Service Desk page to view our services, hours, and to learn more.
Emerging Technology Support
The Emerging Technology Support team enhances technical understanding across campus by providing timely support, training, innovative outreach, staff consulting, and relevant resources on emerging technology at UT Dallas. For support or consultation requests, contact the Service Desk.
On-Site Service
Desktop Support
Desktop Support is charged with keeping systems running safely and seamlessly across all schools and departments. We provide UTD’s community with maintenance, troubleshooting, repair, and consulting services for software and devices. Visit the Desktop and Mobile Device Support page to view our services.
Desktop Engineering
Desktop Engineering provides Endpoint support for all of campus. Be it a Windows Endpoint, Apple Endpoint or Conference room Endpoint, our team looks for the best way to support these devices’ access to campus resources while maintaining the device’s security posture. We also provide expert support to Distributed IT and campus labs so that they can better support their users.
Labs
The Labs provide Windows and Mac computers loaded with academic and productivity software. We also provide walk-in technology support as well as Cometprint support. Visit the OIT Computer Labs page to learn more.
IT Service Management
The ITSM team develops and maintains the University’s IT Service Management (ITSM) tool, currently Atlas TeamDynamix.