UT Dallas External Phone Calls
OIT is aware of an issue affecting some external calls to the University to be disconnected and is working with Microsoft for a solution. Calls to our Service Desk are functioning normally. We will provide additional details as they become available.
Upgrade to UT Dallas Virtual Private Network (VPN)
Updated June 23, 2020
The Office of Information Technology has upgraded the University’s supported Virtual Private Network (VPN) to the Palo Alto Global Protect client. This will replace the Cisco AnyConnect VPN client. If you are still utilizing AnyConnect, please begin using Global Protect as soon as possible. Cisco AnyConnect will stop working at UT Dallas on Wednesday, July 15, 2020.
What is Global Protect?
Global Protect is the application used to connect to the VPN at UT Dallas. A VPN provides an encrypted connection between your off-campus computer and the campus network, which will permit functions such as shared folder access and access to applications otherwise only accessible from on campus. You can find information on what services require the VPN by visiting our Remote Work page.
What Does this Transition Mean for Me?
This transition will require users to download and install a new client. Global Protect uses single sign-on system for computer networks and the Internet called Shibboleth. It allows people to sign in using just one identity to various systems at UTD. If you use VPN on your mobile device, you will be required to use a client application that you can download from your devices app store. Global Protect applications are available for Windows, Mac, Linux, Android, Chrome OS, iPadOS, and iOS.
Is there Anything Else I Need to Do?
Previous users of Cisco AnyConnect, Network Connect or Pulse Clients should uninstall those applications since they are being replaced with the new VPN client. Help Guides are available about the Global Protect VPN client. Should you need more assistance, please contact the OIT Service Desk using the information below.
Office of Information Technology
assist@utdallas.edu
972-883-2911