UT Dallas External Phone Calls
OIT is aware of an issue affecting some external calls to the University to be disconnected and is working with Microsoft for a solution. Calls to our Service Desk are functioning normally. We will provide additional details as they become available.
Enterprise Technology Innovation and Services
Who We Are
Enterprise Technology Innovation and Services group provides services to accelerate Digital Transformation and Innovation, support to Research and Foundational IT services. ICPS provides Cloud Center of Excellence focusing on workloads and storage migration, innovation with voice and cognitive skills, Software as a Service (SaaS), Application integration, Database & Big Data, Pilot testing of emerging technologies by partnering with schools and departments to create solutions for faculty, staff, and students.
The Office of Information Technology (OIT) is actively adopting cloud-based technologies selecting innovative, cost-efficient, scalable, and resilient solutions to enable the University of Texas at Dallas to be one of the nation’s best public research universities and one of the great universities of the world.
OIT is developing a comprehensive plan for migrating applications and infrastructure to the cloud using cloud-native services as appropriate. Some critical systems will need to remain on campus. The shift to cloud services requires a transformation of OIT into a Cloud Center of Excellence.
Systems, Security & IT Architecture
Infrastructure Services
Infrastructure Services provides the Office of Information Technology the underlying foundation of Virtual, Physical, Storage systems and Data Protection to support the operation and services of the University. Infrastructure Services Team maintains the reliability and viability of the computing facilities by providing optimal datacenter computing and data protection
Microsoft Stack- Systems & Enterprise Platforms
The Office of Information Technology Windows Stack Team provides quality service and effective enterprise solutions to enable the University to achieve its mission, vision and goals. The OIT WSSEP team focuses on, but is not limited to, Microsoft on premise and hosted solutions including Windows servers, services and collaboration services. This OIT team provides the highest quality of service in design, deployment, administration and maintenance of enterprise infrastructure and collaborative services; through innovative, efficient, technical leadership, proactive professionalism, knowledge, ingenuity and the integrity of its dedicated engineers.
Linux Systems – Services & Environments
The Linux Team provides a number of services to the university community at large and to central and distributed IT teams. Customer facing services include mailing lists, general access systems, and the primary web infrastructure for the campus. Back end services include DNS, DHCP, & IP address management (DDI), internet domain management, application load balancing, Linux system authentication and authorization, Red Hat licensing and patch repositories, log aggregation & analysis, as well as the architecture, design, deployment, administration, maintenance, and provisioning of servers, with a focus on Red Hat Enterprise Linux.
Networking and Telecommunications Services
Networking and Telecommunication services is responsible for the design, support and operation of the campus backbone network, the campus wireless network, connections to external networks including the commodity Internet and various research and education networks, campus communications/telephony, and video networking services.
Enterprise Automation Services
Enterprise Automation Services team is responsible for leading the enterprise automation, monitoring and logging efforts. These services include Splunk – Enterprise Logging, Zabbix – Enterprise Monitoring & Notifications, Control-M – Workload Scheduling & Automation, AWX – Ansible Automation, GitLab & GitHub – Repositories & Version Control, PagerDuty – Incident Notification, Response & Reporting.
Cloud Services
Cloud Services team provides Public Cloud computing services leveraging the on-demand delivery of compute power, database storage, applications and other IT resources through cloud services platform via the Internet with pay-as-you-go, reserved, savings pricing models.
To learn more, visit the Cloud Center of Excellence page.
Enterprise Data Services
The Enterprise Data Services (EDS) Team provides support, monitoring, and backups for Oracle, SQL Server, MySQL and PostgreSQL databases that reside within the OIT enterprise database environments on-premise or in the Cloud (AWS, Azure). The EDS Team strives to make these enterprise database environments robust and secure. The vision of the EDS Team is to expand and enhance these environments with additional features, support tools, and capacity.
To contact the Enterprise Data Services (EDS) Team please submit an Atlas ticket through the Service Catalog.
To learn more, visit the Platform Services page.
Enterprise Application Services
The Enterprise Application Services (EAS) Team helps to simplify customer interactions with vendors and services by acting as a single point of contact for application support and a vendor liaison. Our goal is to create and maintain sustainable processes which will maximize customer value through service standardization.
To learn more, visit the Platform Services page.
For further information, visit the Enterprise Application Management page.
Program Management
The ICPS Program Management envisions to achieve a generalized delivery model for OIT that will be applicable to all future innovation and cloud initiatives.
The mission of this team is to build OIT delivery framework by,
- Defining method of engagement for projects
- Gathering requirements and building backlogs
- Following Agile practices with Sprint ceremonies
- Engaging continuously through project life cycle
- Maintaining persistent chat channels through sprint cycles
- Sustaining involvement and adoption by all employees (including those who are not directly involved)
- Deriving delivery plan and execution with stakeholders
ICPS Program Management team helps with,
- Defining the goals for SOW, outputs and work products for their stakeholders
- Defining success criteria, reporting and escalation procedure with requester
- Identifying requester participation requirements
- Building high level project plan, initial sprint plan, and milestones
They perform and manage program and project management duties such as,
- Team meetings and daily stand-ups
- Develop and manage sprints, backlogs, work breakdown structures (WBS) and project plans
- Conduct meeting with stakeholders to ensure alignment with project deliverable and business based goals
- Generate status reports on schedule, actions, issues and risks
- Project closure with lessons learned and satisfaction survey
For more information, send in your queries to OITInnovation@UTDallas.edu.