UT Dallas External Phone Calls
OIT is aware of an issue affecting some external calls to the University to be disconnected and is working with Microsoft for a solution. Calls to our Service Desk are functioning normally. We will provide additional details as they become available.
Student Information Systems
The Student Systems group is dedicated to the development and maintenance of the student information system, Orion, at the University of Texas at Dallas. Student Systems strives to provide the most accurate, efficient and secure systems and services to all groups that support our student population.
We are also committed to ensuring our services are in compliance with all governing laws, statutes, and policies in support of advancing excellent educational and research programs at the University of Texas at Dallas.
Orion User Group
The Orion User Group is the university-wide governance body for the student information system. The group is charged to:
- Serve as the primary liaison between OIT and the campus user populations.
- Consider all significant student information system initiatives in coordination with university business needs.
- Review, approve, and prioritize requests for enhancements to the student information system.
- Prioritize quarterly Oracle upgrades in coordination with university business needs.
- Contact the Orion User Group at: orionusersgroup@lists.utdallas.edu
How to Submit a Work Request Ticket
All requests for modifications, changes to existing processes, or data feeds should be initiated with a JIRA Work Request Ticket. Upon submission of the ticket, the customer(s) will be contacted by an OIT staff member. The approval process for requests includes review and prioritization by the Digital Transformation Group.
Services
All requests for modifications, changes to existing processes, or data feeds should be initiated with a Functional Requirement Document. The completed document should be attached to a JIRA work request ticket. Work requests should be made via the appropriate JIRA project, using the steps outlined on the Requesting Services page.
Upon submission of this document, the customer(s) will be contacted by an OIT staff member to set up a Joint Application Design Session (JADS) where detailed requirements, layouts, test plans and other processes critical to the request are defined. The approval process for requests includes review and prioritization by the Orion User Group.
Admissions/Enrollment Management
- Prospect Entry
- Application Entry
- Application Maintenance
- External Education Entry
- Application Evaluation
- Communications
- Checklists
- Matriculation
- Applicant Self-Service
- Prospect Self-Service
- Test Score Loads
Bursar/Student Financials
- Tuition and Fee Configuration
- Adjustment Calendars
- Tuition Calculation
- Student Billing
- Late Fee Assessments
- Drop for non-payment
- Create and Manage payment plan
- Create and Manage third-party contracts
- Payment reporting to FMS
- Optional Fees
Financial Aid
- Federal and State Aid reporting
- Process FA term data
- Loan and scholarship entry
- Loan and scholarship processing
- Student self-service
- Communications
Campus Community
- Biographical and demographical data entry
- Person and organization data configuration
- Service indicators
- Student self-service
- Communication setup
- Comments setup
- Checklist setup
- Relations with institution
Student Affairs
- International Orientation
- Ready Education
- Maxient Interface
- Housing Interface
- Accessibility Resource Center Interface
- Programs for Minors Interface
- Student Health Center Interface
- Career Center Interface
- Communications
Change Control
- TBD
Student Records
- Course Catalog Maintenance
- Schedule of Classes Maintenance
- Service Indicators/Holds
- Student Self Service
- Communications
- Term Activation
- Enrollment Appointments
- Enrollment
- Grading
- Transcripts
- Enrollment Verification
- Academic Calendar Setup and Maintenance
- Student Group Setup and Maintenance
- Academic Standing
- Repeat Processing
- Post-Enrollment Requirement Checking
- Graduation Processing
- Degree Certification
- Honors and Awards
- Term Honors
- Faculty Self Service
- State and Federal Reporting
International Center
- I-20 Form Processing
- Visa Entry and Maintenance
- OPT Student Tracking and Maintenance
- Federal Immigration Reporting
- Sunapsis Entry and Maintenance
- SEVIS Reporting
- Study Abroad Programs Interface
- Terra Dotta Interface
- Communications
Student Transition Programs
- Freshman Orientation Registration
- Transfer Orientation Registrations
- Orientation Fee Maintenance
- Communications
Honors College
- Terry scholars application
- Collegium V application
- Application setup and maintenance
- Program evaluation
- Communications
Provost
- Comets to the Core Program
- Reporting
Academic Advisement
- Degree requirement entry and maintenance
- Graduation requirement entry and maintenance
- Degree audit report creation
- Graduation certification
- Communications
- Student self-service
- Four-year degree planning
Undergraduate Education
- Advising support
- Identity Management Feed – Students
- Early alert system
- Communications
Graduate Education
- Advising Support
- Early Alert System
- TA/RA/GA Orientation
- TA/RA/GA Responsibility Forms
- Communications
LMS
- eLearning data interface
- eLearning web services
- eLearning orientation extracts
- eLearning orientation web services
Identity Access Management
- Identity Management Feed – Applicants
- Identity Management Feed – Students
- Identity Management Feed – Former Students
- Identity Management Feed – Courses
- Identity Management Feed – Faculty/TAs/RAs/Other Instructional Users
Technical Development
Technical Development Responsibilities
- Develops and maintains programs and processes within the ERP system.
- Develops and maintains interfaces to and from the ERP system.
- Leads design efforts for new processes and enhancement to existing processes.
- Performs systems development and manages multiple development tasks as necessary.
Functional Analysis and Application Consulting
Functional Analysis and Application Consulting Responsibilities
- Provide guidance to customers on existing ERP features to identify opportunities or business process re-design.
- Continuously review current inventory of modifications to identify opportunities to rescue technical debt.
- Identify opportunities to use new technologies to improve the user experience.
- Shares process information an makes recommendations on how to improve processes and overall job execution within the team/department.
Production Support
Production Support Responsibilities
- Provides high-level support and troubleshooting of all issues related to functional processes that are not working to the business community satisfaction.
- Provides backup support and assistance to other team members.
- Research, coordinate, retrofit code changes and make recommendations on application of maintenance and upgrades.
- Creates data fixes and code line updates to resolve reported production issues.
Frequently Asked Questions
When is Orion available?
Monday-Saturday 24 hours/day. However, routine maintenance is performed on Sunday mornings between 2:00 a.m. and noon.
Who has Orion access?
Students, applicants to the university, faculty, staff, and alumni
What is my Orion username?
Your Orion username is your UT Dallas NetID. More information on your NetID can be found on the NetID Self-Service Portal page.
I forgot my Orion password
If you forgot your Orion password, you can reset it on the NetID Self-Service Portal page.
How do I clear my cache?
Often after system upgrades, it is recommended to clear your browser cache.