UT Dallas External Phone Calls
OIT is aware of an issue affecting some external calls to the University to be disconnected and is working with Microsoft for a solution. Calls to our Service Desk are functioning normally. We will provide additional details as they become available.
Identity Governance and Administration
Identity Governance and Administration (IGA) team supports technologies and business processes that provide a digital identity environment to enable online collaboration and stakeholder engagement, while maintaining the security and integrity of the university’s digital assets.
About Identity Governance and Administration
The Identity Governance and Administration Team provides the following IGA services for campus:
- Identity Lifecycle Management, including Password Management
- Federated Authentication – Single Sign-on Services
- Authorization – Group & Role Management
- Directory Service Data Management
- Access Request and Approval Management
- Cloud Access Management
- Enterprise Access Management (Gemini and Orion)
- Enterprise Portal Administration (Gemini and Orion)
IGA solutions and services are available to all departments and schools throughout the university.
How to Submit a Work Request Ticket
All requests for modifications, changes to existing processes, or data feeds should be initiated with a JIRA Work Request Ticket. Upon submission of the ticket, the customer(s) will be contacted by an OIT staff member. The approval process for requests includes review and prioritization by the Digital Transformation Group.
Services
Identity Governance
Access Review and Audit
Participate in the annual Deloitte and Touche IT Audit.
Participate in the state audit.
Perform the quarterly PeopleSoft audit.
Perform the annual NetID account audit.
Manage the NetID account lookup portal for access review.
Access Request and Approval Management
Resolve user access issues on provisioning and e-provisioning.
Process NetID Access request, including Transfer Sponsor, Pseudo, Resource mgmt, Resource Rules
Provide customer support for online access request system, PEARL.
Assist departments in reviewing identity data management issues including duplicate UTD-IDs, name or birth date inconsistences between the two identity systems namely, HCM and Campus Solutions.
Provide customer support for the Checkout process, Directory manager tool
Responsible for developing, implementing and maintaining IAM applications such as PEARL, and the IDM tool.
Identity Access Management
NetID Access Management
Administer Active Directory objects and data managed by NetID.
Administer Data feeds processing.
Administer the portioning and de-provisioning rules.
Administer self-services on password reset.
Administer password management.
Work with multiple teams to understand the current solutions deployed across different type of access provisioning nd integrating with different systems.
Provide escalation level 2/3 support (scripting and automation) for troubleshooting any issues related to the solution deployed.
Design and implement new business solutions using NetID that automates the administration of user access to business systems.
Develop test cases and deployment documentation.
Work with infrastructure team to implement any software updates to assure the platform is secure, stable and efficient.
Monitor systems performance and troubleshoot problem areas as needed.
Monitor service request queues and respond to requests.
AD and O365 Groups nd Teams Management
O365 groups management based on course feed.
O365 group membership management based on students feed.
AD groups membership management based on employment and student data.
Federated Authentication
Installing, configuring, upgrading and maintaining over time all server-side software needed to run Shibboleth.
Implement IDP SSO integration for new campus applications.
Identify, troubleshoot, test, and resolve access related issues.
Interfaces all campus technologists, developers, and engineers in order to understand the SSO requests and the business complexities as they relate to access federation related requirements.
Continuously improve the time, cost and risk associated with the automation of user authentication..
Develop and send maintenance communications to end users.
Monitor and maintain the production environments to meet the SLAs.
Share on-call responsibilities with teammates.
Enterprise Access Management
ERP (PeopleSoft) Portal Administration
Manage the unified multi-portal system.
Manage the fluid objects security and migration of the fluid objects.
Manage cross pillar navigation.
Manage unified cross pillar global search
Manage portal web profiles.
Configure and manage dynamic profile creation and single sign-on for unified navigation across multiple pillars. Manage portal registry structure and content references.
Access Request and Approval Management
Ensures that user community understands and adheres to necessary procedures to maintain security.
Acts as liaison with internal and external user community to assist in resolving PeopleSoft Security related issues.
Conducts accurate evaluation of the level of security required.
Interfaces with user community to understand their security needs and implements procedures to accommodate them.
Devises improvements to current procedures that may include workflow analysis.
Weighs business needs against security concerns and articulate issues to management.
Evaluates security requests to ensure consistency with job responsibilities and internal controls.
Develops and maintains permission lists and roles in various PeopleSoft environments.
Develops complex PeopleSoft and Oracle queries and reports for use by both the IT Security Branch and the Audit Department.
Processes end-user requests in a timely manner especially workflow requests that require immediate attention to keep the data flowing.
Designs customized user templates in PeopleSoft as needed.
Configures and maintains PeopleSoft query, tree, and object security access definitions.
Monitors access to PeopleSoft delivered roles that bypass authentication.
Monitors access to Oracle and maintains log information.
Supports upgrade team initiatives for PeopleSoft service packs and bundles.
Migrates PeopleSoft security objects to production environment from non-production environment.
Analyses, troubleshoots, and resolves more end-user issues in collaboration with others functional and technical staff.