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Clear Browser Cache and Cookies

  1. Knowledge Base
  2. Desktop and Mobile Computing
  3. Applications and Software Distribution
  4. Endpoint Software Support
This article provides instructions to clear your browser's cache and cookies. ... cookies ... . We recommend the following for instructions to clear your browser's cache and cookies. If you need additional assistance clearing your cache and cookies, contact the Help Desk. Clearing Cache

Clearing Local Cached Mail Addresses (Microsoft Outlook)

  1. Knowledge Base
  2. Communication and Collaboration
  3. E-Mail and Calendaring
  4. Microsoft Outlook
cached ... Purpose  Outlook will automatically store the email addresses you have already sent an email to for future faster emailing. Occasionally, Outlook will store a mistyped address in its auto-complete

Microsoft Teams Meeting Options Page Not Displaying / Loading

  1. Knowledge Base
  2. Communication and Collaboration
  3. Microsoft 365 Applications
  4. Microsoft Teams
"Meeting Options" tab and refreshing the page. Try clearing your browser's cache and cookies and trying again. If none of these options work, try installing or re-installing Google Chrome, then try

M365 Add-Ins Troubleshooting

  1. Knowledge Base
  2. Desktop and Mobile Computing
  3. Applications and Software Distribution
  4. Microsoft 365 Add-Ins
has been approved on. Sign out and Sign back into the application.  Issues with Add-In can be resolved by clearing your browser or application cache. You can find instructions on how to do

Galaxy Best Practices and Troubleshooting

  1. Knowledge Base
  2. Administrative and Business
  3. Student Information Systems
  4. Galaxy Orion
Many issues with Galaxy can be resolved by clearing your browser cache. You can find instructions on how to do this here: Clear Browser Cache and Cookies If that does not work, please see the

Issues Uploading Letter of Recommendation on Graduate Application

  1. Knowledge Base
  2. Desktop and Mobile Computing
  3. Web Applications
  4. Graduate Application Portal
UTD. Procedure Attempt basic browser troubleshooting: Try incognito/private window. Try a different browser (Chrome, Firefox, etc.) Clear cache and cookies. Restart your computer. If the problem still persists, email gradapp@utdallas.edu.

Issues with Punch Card (Galaxy)

  1. Knowledge Base
  2. Administrative and Business
  3. Student Information Systems
  4. Galaxy Orion
visible, but errors occur when accessing it, try the following: Access Gemini in an incognito or private window. Restart the web browser. Use Google Chrome or Mozilla Firefox. Clear cache and cookies. If you are still unable to access Punch Card, please email Payroll.

Duo Authentication Screen Not Loading

  1. Knowledge Base
  2. Security and Access
  3. Authentication and Account (NetID) Management
  4. Duo
Troubleshooting Clear cache and cookies. Try an incognito/private window. Restart the web browser. Disable ad-blockers. You may also create an AdBlock exception for

Personal Adobe Accounts Linked to UTD Email

  1. Knowledge Base
  2. Desktop and Mobile Computing
  3. Applications and Software Distribution
  4. Adobe Creative Cloud
clear your cache and cookies. Alternatively, use an incognito or private window. Visit adobe.com, and click login. Enter your NetID@utdallas.edu. When the "Select an account" option appears, choose

Graduate Application Portal Login Issues

  1. Knowledge Base
  2. Desktop and Mobile Computing
  3. Web Applications
  4. Graduate Application Portal
Portal in an incognito or private window. Use Google Chrome or Mozilla Firefox. Clear browser cache and cookies. If you cannot log in after those steps, please contact gradapp@utdallas.edu

WAT (formerly PTG) Supported Websites

  1. Knowledge Base
  2. Communication and Collaboration
  3. Web Services
Firefox Clear cache and cookies If you are still unable to assist the customer, please ask them to email wat@utdallas.edu. Support staff from the Provost Technology Group will respond as soon as

Errors and Troubleshooting Steps When Resetting Your Password

  1. Knowledge Base
  2. Security and Access
  3. Authentication and Account (NetID) Management
  4. Password Reset Service
cookies and then try again. If the password reset system says the service is temporarily unavailable to you, the system has locked you out due to the invalid password reset attempts. You need

Using Duo with Touch ID (macOS)

  1. Knowledge Base
  2. Security and Access
  3. Authentication and Account (NetID) Management
  4. Duo
. Note: Although you can set up Touch ID within Chrome, when cache and cookies have been cleared in the Chrome browser, it will also forget the Touch ID Passkey. We recommend using an iCloud Keychain when setting up Duo Touch ID.

Transcript / Former Student Reactivation Process (Orion)

  1. Knowledge Base
  2. Administrative and Business
  3. Student Information Systems
  4. Galaxy Orion
  5. Transcripts
user clears cache and cookies as an initial troubleshooting step. If the error they are receiving is on the Galaxy side (URL bar shows utsystem.edu), escalate to Internal. If the error they are