Purpose
This article provides instructions to troubleshoot the NetID login issues for current users.
General Login Issues
Forgot NetID
The NetID is sent to your personal (non-UTD) email once your account is ready to have a password set. It is also included in each successful password change email. If you do not have access to these emails, the OIT Help Desk can provide you with your NetID after confirming your ten-digit UTD-ID and date of birth.
Password Expired
Your NetID password needs to be updated once every year. You will receive emails notifications one month, one week, and one day before your password expires. Failure to update your password will force it to expire. Please refer to the section below for instructions on changing your password.
I Forgot/Changed My NetID Password
You can change your password via the NetID Management website. If you have forgotten your password or locked your account, please refer to the instructions to change your password.
Securing Your Online Accounts
A strong password is the first line of defense against unauthorized access to your online information, including your UT Dallas NetID account.
Consider the following tips when creating strong passwords:
- Avoid predictable password formulas
- Use a unique password for each site or application
- Try to create longer passphrases, as opposed to thinking about single words. The longer a password is, the harder it is to guess.
More secure options include using a password generator for a truly random password and using two-factor authentication with Duo. To help you remember and generate unique passwords for all of your sites, the University has partnered with LastPass, a secure password storage vault. All students, faculty, and staff have access to free LastPassaccounts through UTD, and more information can be found at the following: https://www.utdallas.edu/oit/howto/lastpass/.
You can also protect your personal accounts outside of UTD using multi-factor authentication. UTD has implemented multi-factor authentication through Duo.
Account Lockouts
There are situations in which your account is locked out, and/or you cannot log into different systems at UT Dallas. Several factors can lead to this, such as multiple bad password attempts, an old password being cached/saved to a device, or an expiring password. The OIT Help Desk is available to troubleshoot password issues, track down the source of bad password attempts, and assist with password resets. To narrow down the cause, there are several things to check for that can help resolve the issue:
What resources are you able to log into?
Check to see if you can log into different UTD services, such as Galaxy, eLearning, or the Office 365 Portal. If you cannot log into any of these resources, you may need to change your password.
How long has it been since you changed your password?
Passwords expire at UTD once every year. If your password has expired recently, you will need to change your password; the instructions are above.
Do you have your password saved to any devices or applications?
An old email password saved to a device after updating your password can cause account lockouts. The following applications and hardware can cause account lockouts:
- Credential Manager for Windows
- Keychain Access for Mac
- Browsers with cached or auto-filled credentials (IE, Chrome, Safari, Firefox, etc.)
- Calendar or Mail Clients (Outlook, Mac Mail, Calendar App, etc.)
- Cached CometNet Credentials
- Virtual Machines
- Desktops/Laptops
- Smartphones/Tablets etc.
Was your account compromised?
Our Information Security Office is constantly on the lookout for compromised accounts. If it is suspected that someone has gained access to your account, a block will be issued. If the questions above are not applicable and a password reset does not fix your issues, please contact the OIT Help Desk for assistance.